Creative / General / Get answers before buying the theme
We understand that buying the right theme for your Shopify powered store is an important decision. We have compiled our most frequently asked 'pre-sales' questions below. We hope these help you reach a happy conclusion. Feel free to get in touch if we can help with any further questions you might have.
1. What sort of businesses use Creative?
Creative is very versatile and works for all kinds of stores. It caters for merchants who sell exclusively online but is also good for those who sell online AND in physical stores. Every day Creative is used to power stores selling a variety of different products across a range of industries all around the world.
2. Where can I view the demo stores for Creative?
Our listing in the theme store can be found here. The listing has two different demo stores available for you to check out. You can also install a trial version of the theme to your store's theme library in your admin.
Anything you see on these demo stores was created using only the theme's native features and have no apps installed. Everything on the demo site is possible to replicate on your store as well. We regularly design and add new features to the theme. Have a look at our release notes to see what we've added during the theme's lifetime.
Additionally - whenever Shopify adds new features to their platform - such as complimentary products or product videos - we update our theme to support the new features. It's a requirement by Shopify in order to keep selling our theme in the official Shopify store.
3. Can I visit the two demo stores directly?
Yes you can - here are the links:
Chalk - an apparel store.
Clutch - an apparel store.
4. Is there a difference between Creative’s presets?
No. Apart from the presentation and the sections we have chosen to display, the presets are the same theme. The presets, called Chalk and Clutch, mainly just differ in the brand colours and fonts. Each demo uses different page sections in different ways but all sections are available to be used in all presets.
Obviously the products and photography are unique to each preset as they would be to your store. Switching between presets doesn't do more than simply change some colors and fonts and a few sections. All theme features remain available to be used whichever preset you begin with.
The presets do not come with any dummy content installed. You will need to add your own products, lifestyle images, text and any other content. As with any Shopify theme, the presets are just the starting point for you to build your own store.
5. Do you provide support?
Yes. We're delighted to answer any theme related questions and of course fix bugs created by our code. However, we can't offer any custom development or fix issues caused by third-party apps.
Our theme has been designed to be intuitive and easy to use and customize using the theme editor. Merchants frequently comment on its ease of use while setting up their store. Please take a look at the reviews near the bottom of our store listing page for reassurance.
If you're looking for help customizing your theme, integrating with third-party apps or theme update installations, consider reaching out to one of the Shopify Experts such as Enhancify
6. Is the theme price a one-time payment?
Yes, the theme is a one-time payment and it comes with free updates. We regularly update the theme to add new features.
7. Do you update the theme regularly?
Yes. Take a look at our release notes on this page to get an idea of the type of update we carry out and how frequently. All theme updates are free of charge and we are happy to help you with advice on setting up new features added to the theme.
8. Is your theme as easy set up as the free themes?
Yes, our theme is similar to how the free themes work but there's more features and page sections available.
This makes it easier to set up a powerful and sophisticated store without needing any coding experience or installing Shopify apps in many cases. We are happy to give advice on getting the most out of your theme.
Everything on our demo stores was created using only the built-in theme features. Our Creative theme was built exclusively for use with the Shopify platform so it supports the checkout, shipping and other functions available on the platform.
9. Does Creative support multilingual and multiple currency features?
Yes. Creative supports both the multilingual and multiple currency checkout features from Shopify.
10. Does your theme come with a newsletter pop-up?
Yes, our Creative theme includes a pop-up for newsletter sign-ups by default.
It can be enabled and customized using the Theme Editor. You can also use this pop-up for other functions, like alerting customers to sales or new releases.
11. Does your theme come with an age checker pop-up?
Yes, our Creative theme includes a 'page takeover' pop-up so you can verify your customer's age before they enter the site.
12. Does Creative come with an account function?
Yes. Creative comes with support for a login option, you can see this on our demo stores. When you activate customer accounts through the Checkout settings of your Shopify admin account, a login link/icon will appear in the header of your store.
13. Does your theme include a contact form?
Yes. Creative includes a standard pre-built contact form page template. It can also be customized to add a map or some contact details if needed.
In Creative the contact form is its own section and can be placed on any page. It comes with blocks so you can truly customise your form with particular questions. Take a look at the Creative Theme contact page to see custom blocks in use.
14. Can I try out the theme’s page templates on my store?
No. Unfortunately, while the theme is in trial mode Shopify restricts access to theme code and the theme's templates. It's not possible to access custom templates or to adjust the theme’s code until you purchase the theme.
15. Does Creative support Google structured data?
Yes. The theme has inbuilt support for Google structured data.
16. Does Creative support custom swatches?
Yes. Creative comes with the option to add custom color (and image) swatches to your product and collection pages. They can be used for more than just colors. Here's our guides on setting up custom swatches.
You can also display swatches on the featured product and featured collection sections of your homepage. When a customer clicks on a swatch, the product image displayed changes accordingly.
You can see our swatches in action on our demo product page here.
17. If I buy the theme do I have to start over again?
No. If you purchase Creative, it will download the latest theme version and it will also allow you to continue working on the previous customizations you made while in trial mode.